We thank you for visiting our website and allowing us to provide you with the services and products we offer, and that will provide value to your business. We want you to feel comfortable about doing business with 10Tier.com and this is why we have published our Refund Policy here on our website. Due to the nature of the services and products provided by 10Tier.com, the level of effort that begins the same day a purchase is made, and the accessibility of our products immediately upon purchase, we provide a 30 day refund policy from the initial date of purchase for most of our services. Therefore, we will not accept refund requests after 30 days from the initial purchase date was made.
In addition to our 30 day refund policy some of our products and services include physical items, guides, products and other materials that were shipped to you, or provided to you in person. All materials, items, and information provided to you will need to be mailed back to our office before a refund is issues.
Our aim is to provide the best service and deliver high value to every customer we serve. This is why we offer you the protection and security of a 100% money-back return policy.
If you are using a service of our’s that offers a ‘Money Back Guarantee’ and you have used the service but feel that it did not meet your satisfaction, you will need to submit your request within the applicable time period outlined in the Money Back Guarantee Program for the service you subscribed to.
It is your sole responsibility to terminate all subscriptions to services by either logging into your PayPal account or by calling us 3 business days before the subscription payment is scheduled to be processed. Any scheduled payment processed will not be refunded. Once your subscription has been canceled your website, hosting, advertisements and any additional services provided will also be canceled. It is your responsibility to transfer all website files and related website information prior to the cancellation of your subscription as all files, directories, and related website and account information will be purged from our system.
10Tier.com is committed to providing each customer with exceptional service. Should you have a request for a refund or termination of service, or any other customer support related question, please call Customer Support at 800-543-1276 or by email at support (at) 10Tier.com.